After two years on a project I finally worked face-to-face with the Project Manager yesterday. The project we work on has one major deliverable - a web site. The project team has roughly 20 people working on it.
It came as a surprise to me to find out that the PM had never looked at the website before.
I can see this in a couple of different lights. On one hand, the PM's expertise is in managing the team and the resources, why should they care what the product looks like? On the other hand, a client is ponying up millions for the site and the support services, and you might expect a little more knowledge on the part of the PM regarding the deliverable.
Should I be concerned by this? Does such a lack of knowledge cause problems? Or can the PM act optimally without knowledge of the deliverable?